Attaquer Returns
Returning an Item
At Attaquer, we stand by every piece of kit we create. If your order isn’t exactly what you expected, you’ve got 30 days to return it. Sale items are excluded (unless faulty).
How it works:
AUSTRALIA
1. Visit our Returns Portal and follow the steps to complete your return.
2. Print your shipping label to send the item back. No printer? Head to Australia Post, show the shipping label, and they’ll print it for you.
3. Once we receive your return, we’ll process it within 2 business days and email you a confirmation.
INTERNATIONAL ORDERS
1. Visit our Returns Portal and follow the steps to complete your return.
2. Print your shipping label to send the item back.
3. Once we receive your return, we’ll process it within 2 business days and email you a confirmation.
Fixed return rates:
Australia: AU$10
USA: US$18
Canada: CA$23
UK: £10
EU: €8-16 (depending on country/region)
Other: See below
Attaquer Returns
We are happy to provide a refund, exchange, or store credit for the amount paid on full-priced* (non-sale) items returned within 30 days of your original order date, excluding shipping costs and any taxes/duties.
These items must be returned ‘as-new’ in a saleable condition and be unworn, unwashed, and complete with all original tags and in original packaging.
The above conditions also apply to our satisfaction guarantee.
For full-priced items returned outside 30 days and sale items (excluding items marked as 'final sale'), we will issue a store credit (for the amount paid, excluding shipping/taxes/duties). These items are no longer eligible for refund. All returns for change of mind, sizing, etc., must be received within 60 days of purchase.
All sales are FINAL on sale items marked as 'Final Sale', which means these items cannot be returned or exchanged unless faulty. Final Sale items are those items marked as 'Final Sale' on the product page or discounted via coupon during specific sale periods (e.g., Black Friday).
*Items purchased with industry and crash replacement discounts are not eligible for refunds, only store credits.
Please note that while items qualifying for free exchange will be shipped to you at Attaquer's expense, we are unable to cover the costs of inbound postage.
| ITEM DETAILS | REFUND | STORE CREDIT | EXCHANGE |
|---|---|---|---|
| Full priced item returned within 30 days | Yes | Yes | Yes |
| Full priced item returned outside 30 days (up to 60 days) | No | Yes | No |
| Sale item (within 30 days) | No | Yes* | No |
* Excluding sale items marked as 'Final Sale'
Please make sure all returned items are well packaged and make sure to keep a copy of your tracking number. Attaquer cannot take responsibility for items damaged or lost in the return transit. Attaquer can only accept returns for purchases made from the Attaquer website and not from our retail partner stores. Please contact your place of purchase for details of their returns and exchange policy. Exchanges are dependent on stock availability at the time of return. Should an item be out of stock or discontinued, an item of the same value or a store credit will be issued. Items purchased with industry or crash replacement discounts are not eligible for refunds, only store credits.
| Country | Returns Price |
|---|---|
| Australia | $10 AUD |
| Europe | €12 |
| Canada | CA$20 |
| China | ¥100 |
| Czech Republic | Kč300 |
| Denmark | 90 kr |
| Hong Kong | HK$110 |
| Israel | ₪50 |
| Japan | ¥2050 |
| Korea (South) | ₩19,300 |
| Malaysia | RM60 |
| Mexico | MX$270 |
| New Zealand | NZ$25 |
| Norway | 140 kr |
| Poland | zł50 |
| Saudi Arabia | ﷼50 |
| Singapore | S$20 |
| Sweden | 135 kr |
| Switzerland | CHF10 |
| Taiwan | NT$415 |
| United Arab Emirates | AED50 |
| United Kingdom | £10 |
| United States | US$12 |
| Rest Of World (AUD) | AU$25 |
HOW DO I RETURN AN ITEM?
We want to ensure you are happy with the product and size you’ve bought. If you would like to make an exchange on your purchase please refer to your returns form, which can be found via the 'Click here to print your PDF Invoice & Returns form' link, located towards the top of your original order and shipping confirmations.
FAULTY GOODS AND WARRANTY
Attaquer is proud of its commitment to high quality products and manufacturing standards. Unfortunately on rare occasions it is the case that faults may occur. If you believe your product is faulty, please contact us at info@attaquercycling.com with detailed photos and descriptions of the fault. Attaquer reserves the right to repair the garment if possible.
WARRANTY PERIOD
All Attaquer garments are sold with a 12 month warranty, from the date of purchase. Claims for warranty must be made within this period.
Please note: Cheap, low-quality detergents, particularly when used with top-loader washing machines, can cause discolouration of garments as detergent will often not been sufficiently dissolved prior to contact with fabrics. Damage of this nature will not be covered under warranty.