Returns

To return an item simply follow the instructions on your returns form, which is linked at the bottom of your original order and shipping confirmations.

For customers in USA, Canada, Europe and UK, we now offer flat-rate local returns via our returns portal attaquer.ezireturns.com.

For all other orders, simply post your return along with the completed form to:

Attaquer Pty Ltd
PO Box 1069
Surry Hills, 2010, NSW
Australia

Upon receipt with us your return will be processed as quickly as possible according to the following policy:

Our returns policy

We are happy to provide free exchanges or a store credit for 110% of the amount paid on full priced* (non-sale) items returned within 30 days of your original order date, excluding shipping costs and any taxes/duties. You may also opt for a refund on these items.

For sale items and full priced items returned outside 30 days, we will issue a store credit (for the amount paid excluding shipping/taxes/duties). These items are not eligible for refund or 110% store credit.

Sale items are those items marked as 'on sale' (discounted from RRP) or discounted via coupon during sale periods (e.g. Black Friday). To exchange a sale item or full priced item returned outside 30 days please use your store credit to place a new order.

*Items purchased with industry and crash replacement discounts are not eligible for refunds, only store credits.

Please note that while items qualifying for free exchange will be shipped to you at Attaquer's expense, we are unable to cover the costs of inbound postage.

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If you are unsure, our returns policy is clearly explained in the following table:

Item details 

Refund Store credit Free exchange
Full priced item returned within 30 days Yes Yes (110%) Yes
Full priced item returned outside 30 days No Yes No
 Sale item No Yes No


Notes:
  • Refunds and store credits are for the value of items returned and will be issued exclusive of shipping costs.
  • Goods must be returned ‘as-new’ in a saleable condition and be unworn, unwashed and complete with all original tags and in original packaging.
  • Please make sure all returned items are well packaged and make sure to keep a copy of your tracking number. Attaquer cannot take responsibility for items damaged or lost in the return transit.
  • Attaquer can only accept returns for purchases made from the Attaquer website and not from our retail partner stores. Please contact your place of purchase for details of their returns and exchange policy.
  • Exchanges are dependent on stock availability at the time of return. Should an item be out of stock or discontinued an item of the same value or a store credit will be issued.
  • Items purchased with industry or crash replacement discounts are not eligible for refunds, only store credits. 


HOW DO I RETURN AN ITEM?

We want to ensure you are happy with the product and size you’ve bought. If you would like to make an exchange on your purchase please refer to your returns form, which can be found via the 'Click here to print your PDF Invoice & Returns form' link, located towards the top of your original order and shipping confirmations.

FAULTY GOODS & WARRANTY

Attaquer is proud of its commitment to high quality products and manufacturing standards. Unfortunately on rare occasions it is the case that faults may occur. If you believe your product is faulty, please contact us at info@attaquercycling.com with detailed photos and descriptions of the fault. Attaquer reserves the right to repair the garment if possible.

WARRANTY PERIOD

All Attaquer garments are sold with a 12 month warranty, from the date of purchase. Claims for warranty must be made within this period.

Please note: Cheap, low-quality detergents, particularly when used with top-loader washing machines, can cause discolouration of garments as detergent will often not been sufficiently dissolved prior to contact with fabrics. Damage of this nature will not be covered under warranty.

The address for returns outside USA, Canada, Europe and UK is:

Attaquer Pty Ltd
PO Box 1069
Surry Hills, 2010, NSW
Australia