Privacy Policy

Your privacy is extremely important to us and we are committed to fair practices that protect your information. This Privacy Policy is provided to explain our information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make our policies and procedures available on every page of this website. In all instances we are committed to transparency with our customers, employees and protecting your data privacy.

Scope of this Privacy Policy

Please be aware that this Privacy Policy does not govern all the information Attaquer may process. Our commitment to customers and service providers is governed by a separate Data Processing Amendment, available via the link on this page. In all instances we are committed to transparency with our customers and protecting your data privacy. An Overview of the Sources of Personal Data Attaquer obtains information about individuals in these main ways:

• when you visit this website or contact us directly about becoming a customer or obtaining other information,
• when you become an Attaquer customer,
• when you sign up for our mailing list, either at the time of purchase or through forms on this website,
• when you are a service provider to Attaquer.

This Privacy Policy governs how we collect and process information obtained from your visits to our website, when you contact us directly (or interact with us via other media outlets and social media) about becoming a customer or to obtain other information, and when you engage with us as part of the employment process.

Some definitions

This Privacy Policy relates to information collected by Attaquer Pty Ltd. (referred to in this Privacy Policy as "Attaquer" "we" or "us" or "our") through your use of the Attaquer website, its features, the services we provide (outside of our paid-for services), and information available through the Attaquer website. “You” or “your” refers to the individual who uses this website, features, and services, or accesses available information, or engages with us directly by email or telephone. As used in this Privacy Policy, the terms "using" and "processing" information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organisation.

Whose information does Attaquer collect?

Attaquer collects information from three types of individuals: Our customers are individuals and businesses who have placed an order or signed up for an Attaquer account. End users are individuals that use goods and services provided by Attaquer. If you interact with Attaquer in the course of seeking customer service for a particular product or service, you are probably an end user. We process "End User Data" which means information which includes but is not limited to, the first name, last name, phone number and email address of an end user. Personnel are the people who work, and apply to work, for Attaquer.

What information does Attaquer collect?

Depending on your use of the Attaquer website, or direct interactions with us, we collect two types of information: personal information and non-personal information.

Personal Information

Personal information identifies you or may be used in combination with other pieces of personal information to identify you. Examples of personal information include your name, company name, job title, address, e-mail address, telephone number, and billing and credit card information. Personal information can also include information that does not identify you, but could be combined with other information in a way that enables you to be identified. This includes information such as age, gender, profession, post/zip code, IP address, and current location.

Non-Personal Information

Non-personal information is information that cannot be used or combined with other information to identify or contact you, including browser types, domain names, and statistical data involving the use of the Attaquer website.

When does Attaquer use end user information from third parties?

Attaquer will collect End User Data necessary to provide Attaquer goods and services to our customers. End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

When does Attaquer use customer information from third parties?

We occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

Where and when is information collected from customers and end users?

Attaquer will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

Registering to order Attaquer products and in the Course of Using Attaquer’s services.

Customers will be required to establish an account in order to take advantage of certain features of the Attaquer website. If you wish to establish an account you will be required to provide us with information (including personal information and non-personal information). In addition, we may obtain your personal information from you if you identify yourself to us by sending us an e-mail with questions or comments.

Cookies

For more information about these and a full list of the cookies we use, what they do, and how to disable the non-necessary ones, please refer to our full Cookie Policy.

Does Attaquer collect information from children under 16 years of age?

We are committed to protecting the privacy of children. Attaquer products and services are not designed for or directed to children under the age of 16. We do not collect personal information from any person we actually know is under the age of 16.

What does Attaquer do with the information it collects from customers?

In general, we use the information collected to provide you with a great overall experience interacting with us and when using the Attaquer website and to help us understand who uses our offerings, for internal operations such as operating and improving the Attaquer website and our products and services, to contact you for customer service and billing purposes and to facilitate the delivery of Attaquer advertising in some cases, including using your email to send information to you about our products and services.

We use your information to send you a welcome e-mail after you create an account or place an order, to send you information about your order, or when you sign up to receive our newsletters. We also use your information to send other e-mail communication related to the Attaquer website. We always give you the option to unsubscribe in any email we send you.

If you identify yourself to us by sending us an e-mail with questions or comments, we may use your information (including personal information) to respond to your questions or comments, and we may file your questions or comments (with your information) for future reference.

We also use the information collected to send announcements and updates regarding changes to our Terms of Service or Privacy Policy. You will not be able to unsubscribe from these announcements and updates as they contain important information relevant to your use of the Attaquer website and our services.

We may also use the information gathered to perform statistical analysis of user behaviour or to evaluate and improve Attaquer’s products and services. We may link some of this information to personal information for internal purposes or to improve your experience with the Attaquer website and our services, in these cases we will obtain your consent.

What does Attaquer do with the information it collects from end users?

We use End User Data to identify you and to provide you with customer service.

Third Parties Generally

Third parties may be able to independently directly collect personal and non-personal information without permission from Attaquer, and may include potential or actual advertisers, providers of advertising products or services (including vendors and website tracking services), merchants, affiliates and other actual or potential commercial partners, sponsors, licensees, researchers and other similar parties.

Outside Contractors and Third-Party Processors

We may employ independent contractors, vendors and suppliers (collectively, "Outside Contractors") to provide specific services and products related to the Attaquer website and our services, such as hosting, credit card processing and fraud screening, and mailing list hosting. In the course of providing products or services to us, these Outside Contractors may have access to information collected through the Attaquer website or help desk services, including your personal information. We require that these Outside Contractors agree to (1) protect the privacy of your personal information consistent with this Privacy Policy, or the Data Protection Amendment and (2) not use or disclose your personal information for any purpose other than providing us with the products or services for which we contracted or as required by law.

Laws and Legal Rights

We may disclose your information (including personal information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose personal information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating the Attaquer Terms of Service, to detect fraud, or to protect the safety and/or security of our users, the Attaquer website, or the general public. We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Attaquer, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganisation or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Does this Privacy Policy apply when I link to other websites or services?

The Attaquer website or our services may provide you with access to other websites and services. Please be aware that we are not responsible for the privacy practices of any websites or services other than those provided by Attaquer. We encourage you to read the privacy policies or statements of each and every such website and service. This Privacy Policy applies solely to information collected by us.

When does Attaquer disclose information to other third parties?

Except as set forth in this Privacy Policy, the Cookie Policy or the Attaquer Data Processing Amendment or as specifically authorised by an Attaquer customer, we will not disclose any information to third parties.

Is the information collected through the Attaquer website secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorised access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Attaquer, via its sub-processor, Shopify, maintains ongoing Level 1 PCI compliance, adhering to stringent industry standards for storing, processing and transmitting credit card information online.

Could my information be transferred to other countries?

Attaquer is registered as a company in Australia. Information collected via our website, through direct interactions with you, or from use of our help desk services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

What choices do I have regarding the collection, disclosure and distribution of personal information?

Except as otherwise described in this Privacy Policy or in the Data Processing Amendment, as applicable, we will only use personal information for the purposes described above or as otherwise disclosed at the time we request such information from you. You must "opt in" and give us permission to use your personal information for any other purpose. You may also change your preference and "opt out" of receiving certain marketing communications from us by clicking the unsubscribe link included on the bottom of all such communications, or by contacting us via email.

Do Not Track

The term "Do Not Track" refers to a HTTP header offered by certain web browsers to request that websites refrain from tracking the user. We take no action in response to Do Not Track requests.

Can I update or correct my information?

The rights you have to request updates or corrections to the information Attaquer collects depend on your relationship with Attaquer. Personnel may update or correct their information as detailed in our internal company employment policies. Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by requesting cancelation of your account (by contacting us by email). Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable. If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

How will I know if there are any changes to this Privacy Policy?

We may revise this Privacy Policy from time to time without notice. Having said that, we will not make changes that result in significant additional uses or disclosures of your personal information without notifying you of such changes via e-mail. We may also make non-significant changes to this Privacy Policy that generally will not significantly affect our use of your personal information, for which an e-mail is not required. We encourage you to check this page periodically for any changes. If any non-significant changes to this Privacy Policy are unacceptable to you, you must immediately contact us and, until the issue is resolved, stop using the Attaquer website and any services we provide. Your continued use of our services and the Attaquer website following the posting of non-significant changes to this Privacy Policy constitutes your acceptance of those changes.

Who can I contact if I have any privacy questions?

If you have any questions or comments about this Privacy Policy or feel that we are not abiding by the terms of this Privacy Policy, please contact our Privacy Agent in any of the following ways:

• By email (info@attaquercycling.com), or
• By postal mail or courier: 
Attn: Attaquer, PO Box 408, Alexandria, NSW, 1435


Applicable Law

This Privacy Policy is governed by the laws of NSW, Australia without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Safe Harbor, Privacy Shield, or the Swiss-US framework.

By using the Attaquer website or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Terms of Use

Data Processing Amendment

Introduction to this Amendment

Processing personal data in a secure, fair, and transparent way is extremely important to us at Attaquer. As part of this effort, we process personal data in accordance with the EU’s General Data Protection Regulation (“GDPR”), the EU/US Privacy Shield principles (“Privacy Shield”), the laws of Australia governing the handling of various types of personal data, and industry standards, such as PCI.

To better protect individuals’ personal data, we are providing these terms to govern Attaquer’s and your handling of personal data (the “Data Processing Amendment” or “DPA”). This DPA amends and supplements your Terms of Use (“ToU”) and requires no further action on your part.

If you do not agree to this DPA, you may discontinue the use of the Attaquer’s services and cancel your account (if you have created one).

Definitions

It is important that all parties understand what data and whose data is protected under this DPA. Each party has respective obligations to protect personal; therefore, the following definitions explain the scope of this DPA and the mutual commitments to protect personal data.

“Attaquer”, “we”, “us”, or “our” refers to the provider of the Attaquer website, products and services. “You” or “Customer” refers to the individual, company or organisation that uses the Attaquer website, orders Attaquer products, signs up for an account on the Attaquer website or to our mailing lists.

“Party” refers to Attaquer and/or the customer depending on the context.

“Personnel” refers to those individuals who are employed by or are under contract to perform a service on behalf of one of the parties. Personnel may have rights in their personal data (including business contact information) if they reside in the EU. It is important to be clear about how personnel’s rights are protected.

“Data Subjects” refers to those individuals residing in the EU who are consumers or users of Attaquer’s goods or services (also “consumers”), as well as any personnel who reside in the EU.

“Personal Data” is given the same meaning as in the GDPR which we summarise here as: any data relating directly or indirectly to an identifiable data subject. Personal data does not include any data that is anonymised, aggregated, de-identified and/or compiled on a generic basis and which does not name or identify a specific individual, directly or indirectly.

“Processing” is given the same meaning as in the GDPR, which we summarise as including: collecting, recording, using, storing, amending, adapting, disclosing, transferring or transmitting, structuring, using, combining, deleting or destroying, personal data (“Process” and “Processed” shall have similar meanings).

“Controller” is given the same meaning as in the GDPR, which we summarise as the party that determines the purposes and means of the processing of personal data – the customer is the controller with respect to consumer personal data. Each party may be the controller of personal data it processes about the other’s personnel.

“Processor” is the party that processes personal data on behalf of the controller – Attaquer is the processor of the personal data we process about you.

“Sub-processor” is a Third-party, independent contractors, vendors and suppliers who provide specific services and products related to the Attaquer website and our services, such as hosting, credit card processing and fraud screening, and mailing list hosting ("third-party" or "outside contractor" shall have similar meanings).

“Incident” means: (a) a complaint or a request with respect to the exercise of an individual’s rights under the GDPR; (b) an investigation into or seizure of the personal data by government officials, or a specific indication that such an investigation or seizure is imminent; or (c) any breach of the security and/or confidentiality as set out in this DPA leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, the personal data, or any indication of such breach having taken place or being about to take place.

For the sake of readability, we do not use initial capitalisation of defined terms in this DPA. Defined terms are defined terms, irrespective of their format.

1. Undertakings regarding personal data

Each party agrees that personal data shall be treated as confidential information under this DPA. In addition, each party shall at all times comply with applicable laws relating to data protection in the relevant jurisdiction with respect to each other’s personal data.

Personal Data shall remain the property of the disclosing party. Attaquer acknowledges that it is the controller and maintains control over data subject’s personal data.

Attaquer will process customer’s personal data only to the extent strictly necessary for the purpose of providing the services in accordance with the ToS and any further written instructions from the customer that are mutually agreed upon in writing. Attaquer agrees that:

 

• it will implement and maintain a reasonable and appropriate security program comprising adequate security, technical and organisational measures to protect against unauthorised, unlawful or accidental processing, use, erasure, loss or destruction of, or damage to, customer personal data;
• it will not modify, alter, delete, publish or disclose any customer personal data to any third party, nor allow any third party to process such personal data on Attaquer’s behalf unless the third party is bound to similar confidentiality and data handling provisions;
• only its personnel who “need-to-know” will be given access to customer personal data to the extent necessary to perform its obligations under the ToS. It shall provide adequate training to its staff and ensure that they comply with the obligations in this DPA; and
• it will only process customer personal data to the extent necessary to perform its obligations under the ToS, upon written instructions of the customer (only as mutually agreed upon), and in accordance with applicable laws. Upon termination of your account Attaquer will delete, destroy, or anonymise the personal data in accordance with our standard backup and retention policy per the ToS, normally, no later than 60 days, unless we are required to retain personal data due to Australian State or Federal laws; in which case Attaquer reserves the right to retain personal data.

 

The parties acknowledge that customer may from time to time be in possession of personal data relating to Attaquer’s personnel. Attaquer warrants that it has provided all necessary notifications and obtained all necessary consents, authorizations, approvals and/or agreements as required under any applicable law in order to enable: (i) the disclosure of Attaquer’s personal data to customer; and (ii) further processing of such Attaquer personal data by customer.

2. Customer undertakings and Attaquer’s assistance

Customer warrants that it has all necessary rights to provide to Attaquer the personal data for processing in connection with the provision of Attaquer’s services.

Attaquer shall assist the customer by implementing appropriate technical and organisational measures, insofar as this is reasonably and commercially possible (in Attaquer’s sole determination and discretion), in fulfilling customer’s obligations to respond to individuals’ requests to exercise rights under the GDPR.

As stated in our Privacy Policy, the customer consents to Attaquer engaging sub-processors to process customer personal data for the permitted purpose of providing products and services for which we contracted provided that: (a) Attaquer will maintain an up-to-date list of its sub-processors, which it will update with the details of any change in sub-processors at least 10 days prior to any change; and (b) Attaquer will impose data protection terms on any sub-processor it engages with as required to protect customer’s personal data to the standard required by the GDPR. Customer may object to Attaquer’s appointment or replacement, provided such objection is based on reasonable grounds related to data protection. In such event, Attaquer will either not appoint or replace the sub-processor or if that is not possible, customer may suspend or terminate the Attaquer service. Upon written request, Attaquer shall make available to the customer information reasonably necessary to demonstrate compliance with its obligations under this DPA.

3. Incident Management

When either party becomes aware of an incident that impacts the processing of personal data, it shall promptly notify the other about the incident and shall reasonably cooperate in order to enable the other party to perform a thorough investigation into the incident, to formulate a correct response, and to take suitable further steps in respect of the incident.

Both parties shall at all times have in place written procedures which enable them to promptly respond to the other about an incident. Where the incident is reasonably likely to require a data breach notification under applicable laws, the party responsible for the incident shall notify the other without undue delay of having become aware of such an incident.

Any notifications made under this section shall be made to info@attaquercycling.com (when made to Attaquer) and to our point of contact with you (when made to the customer), and shall contain:(i) a description of the nature of the incident, including, where possible, the categories and approximate number of individuals concerned and the categories and approximate number of records concerned; (ii) the name and contact details of the point of contact where more information can be obtained; (iii) a description of the likely consequences of the incident; and (iv) a description of the measures taken or proposed to be taken to address the incident including, where appropriate, measures to mitigate its possible adverse effects.

4. Liability and Indemnity

Each party indemnifies the other and holds them harmless against all claims, actions, third party claims, losses, damages and expenses incurred by the indemnified party and arising directly or indirectly out of or in connection with a breach of this DPA.

5. Duration and Termination

This DPA shall come into effect on May 25, 2018 and shall continue until it is changed or terminated in accordance with the ToU.

Termination or expiration of this DPA shall not discharge the parties from the confidentiality obligations herein.

Cookie Policy

If your browser is configured to accept cookies, we may collect non-personally identifiable information passively using "cookies".

What's a cookie?

"Cookies" are small text files that can be placed on your computer or mobile device in order to identify your Web browser and the activities of your computer on Attaquer’s and other websites.

Does Attaquer use cookies, and why?

Yes. We use cookies to personalise your experience on Attaquer’s websites. We do this for a number of reasons including dynamically generating content on webpages specifically designed for you, to assist you when using the websites (such as saving time by not having to reenter your name each time you checkout), to allow us to statistically monitor how you are using our websites so that we can improve our offerings, and to target certain advertisements to your browser which may be of interest to you or to determine the popularity of certain content.

Please be aware that this cookie policy does not govern the use of third-party websites or services or providers of third-party services.

Do I have to accept them?

You do not have to accept cookies to use Attaquer’s websites. If you reject cookies, certain features or resources of Attaquer’s websites may not work properly or at all and you may have a degraded experience.

Although most browsers are initially set to accept cookies, you can change your browser settings to notify you when you receive a cookie or to reject cookies generally. To learn more about how to control privacy settings and cookie management, click the link for your browser below.

• Firefox
• Chrome
• Internet Explorer
• Safari

To learn more about cookies; how to control, disable or delete them, please visit http://www.aboutcookies.org. Some third party advertising networks, like Google, allow you to opt out of or customise preferences associated with your internet browsing. For more information on how Google lets you customise these preferences, see their documentation.

Sub-processors

Name of sub-processor	Services they provide
Shopify Inc	Transaction processing Cloud hosting Encryption
Stripe Inc	Transaction processing
The Rocket Science Group (MailChimp)	Marketing automation
Google LLC	Business analytics
Help Scout	Customer service
Eastside Co	Back in stock notifications
Anafore Pte. Ltd (Referral Candy)	Customer referral program
Zapier Inc	Process automation